# GreetScribe SaaS Customer Terms **Effective date:** 2026-05-17 **Version:** 1.0 **Operator:** Qevinto Oy These GreetScribe SaaS Customer Terms govern business customers’ access to and use of GreetScribe. These Terms are for business customers only. They are not consumer terms. By ordering, accessing, or using GreetScribe, the Customer agrees to these Terms. --- ## 1. Contracting company The service is provided by: **Qevinto Oy** Business ID: 3583823-3 Sarkakatu 3 F23 96460 Rovaniemi Finland Contact: contact@qevinto.com --- ## 2. Definitions In these Terms: **“Qevinto”** means Qevinto Oy. **“GreetScribe”** means the chatbot and guest-assistance platform provided by Qevinto. **“Customer”** means the business customer using or ordering GreetScribe. **“Guest”** means an end user, traveller, hotel guest, visitor, or other person interacting with GreetScribe through the Customer’s website, widget, booking flow, or service channel. **“Service”** means GreetScribe and related hosted features, integrations, documentation, support, and customer-facing functionality provided by Qevinto. **“Customer Content”** means content, data, text, images, accommodation information, activity information, brand material, pricing information, policies, provider information, and other materials provided by the Customer or made available through the Customer’s systems. **“Provider”** means a third-party service, system, API, booking engine, payment provider, property-management system, channel manager, activity provider, or other external service connected to or used with GreetScribe. **“Order”** means the commercial agreement, subscription selection, written quote, online checkout, or written confirmation under which the Customer receives access to GreetScribe. --- ## 3. Scope of these Terms These Terms apply to business customers using GreetScribe. They may apply to: - hotels; - accommodation providers; - hosts; - activity providers; - hospitality operators; - other business customers using GreetScribe. Public website use is governed by the separate GreetScribe Website Terms of Use. If a signed written agreement exists between Qevinto and the Customer, that agreement controls where it conflicts with these Terms. --- ## 4. The Service GreetScribe is a chatbot and guest-assistance platform for hospitality businesses. It may support: - guest questions; - booking-related guidance; - accommodation discovery; - activity discovery; - AI-assisted recommendations; - provider integrations; - customer-managed booking flows; - customer-managed payment flows. Qevinto may update, improve, modify, or discontinue parts of the Service. Qevinto may add, remove, or change integrations, features, workflows, plans, or technical requirements. --- ## 5. Business use only The Service is provided for business use. The Customer represents that it is using the Service for business or professional purposes. The Service is not intended for personal, household, or consumer use by the Customer. --- ## 6. Customer account and access The Customer is responsible for all use of its GreetScribe account, admin access, API access, and connected systems. The Customer must ensure that only authorized personnel access GreetScribe. The Customer must keep login credentials, access tokens, provider credentials, and admin access secure. The Customer must notify Qevinto without undue delay if it becomes aware of unauthorized access or misuse. Qevinto may suspend or restrict access if Qevinto reasonably believes that account security is at risk. --- ## 7. Plans, subscription, and billing GreetScribe is provided as a SaaS subscription. The first commercial model may include monthly subscription fees and usage-based fees. Usage-based fees may include LLM or token usage above included limits. Qevinto may offer plans such as: - Starter; - Growth; - Scale; - Enterprise. Plan names, included features, usage limits, prices, and overage charges may be described on the website, checkout flow, invoice, subscription page, or other commercial communication. Qevinto uses Stripe for SaaS subscription billing. The Customer must provide accurate billing information. The Customer authorizes Qevinto and its billing provider to charge applicable subscription fees, setup fees, usage fees, overage fees, and taxes where applicable. --- ## 8. Setup and onboarding fees Qevinto may charge a setup or onboarding fee. Setup or onboarding fees may cover configuration, technical setup, integration support, customer-specific onboarding, initial workflow setup, or similar work. Setup or onboarding fees are non-refundable unless Qevinto agrees otherwise in writing or mandatory law requires otherwise. --- ## 9. Free trials GreetScribe does not currently include a free trial unless Qevinto agrees otherwise in writing. If Qevinto offers a trial later, trial terms may be stated separately. Qevinto may limit, suspend, or end a trial if the trial is misused. --- ## 10. Invoices and payment terms If payment is made by invoice, payment is due within 14 days from the invoice date unless Qevinto agrees otherwise in writing. If payment is made through Stripe or another online billing provider, the billing provider’s payment flow may define the payment timing. The Customer is responsible for all fees, taxes, and charges linked to its subscription. If payment fails or remains unpaid, Qevinto may notify the Customer and may suspend the Service after notice. Qevinto may charge interest, collection costs, or other legally permitted charges for late payment where applicable. --- ## 11. Guest booking payments Guest booking payments are handled by the Customer, booking provider, payment provider, or third-party booking system. Qevinto does not receive hotel guest booking payments unless separately agreed in writing. Guest booking payments are separate from GreetScribe subscription fees. The Customer is responsible for its own booking terms, payment terms, refund terms, cancellation policies, taxes, fees, and guest communications. Qevinto is not responsible for guest payment disputes, chargebacks, refunds, cancellations, provider fees, or booking-provider decisions unless Qevinto separately agrees in writing. --- ## 12. Customer responsibilities The Customer is responsible for: - accurate hotel information; - accurate accommodation information; - accurate activity information; - accurate pricing, availability, and policy information; - legal rights to uploaded or provided content; - provider account access; - provider API access; - booking terms shown to Guests; - payment terms shown to Guests; - guest support outside GreetScribe; - compliance with laws and policies that apply to the Customer’s business; - staff and admin access management; - reviewing outputs before relying on them for business decisions. The Customer must not provide information that it has no right to use. The Customer must not use GreetScribe in a way that misleads Guests. The Customer must promptly correct inaccurate Customer Content or provider information. --- ## 13. Provider integrations The Customer may connect or use third-party systems with GreetScribe. These systems may include: - Bokun; - Hostaway; - Hospitable; - Stripe; - booking engines; - payment providers; - property-management systems; - channel managers; - CRM systems; - customer-owned booking platforms; - other external APIs. The Customer is responsible for its own provider accounts, provider contracts, provider permissions, provider fees, provider API access, and provider data. Qevinto may help connect or configure integrations, but Qevinto does not control third-party provider systems. Qevinto is not responsible for downtime, errors, pricing, availability, or changes in third-party provider systems. Qevinto is not responsible if a Provider changes its API, pricing, terms, data availability, authentication method, limits, or technical requirements. --- ## 14. Provider data and booking information Provider data may include accommodation availability, activity availability, prices, images, descriptions, booking links, cancellation rules, or other information. Provider data may be incomplete, delayed, unavailable, or changed by the Provider. The Customer must verify that provider data shown through GreetScribe is suitable for the Customer’s use. Qevinto does not guarantee that provider data is accurate, current, complete, or always available. --- ## 15. AI and LLM features GreetScribe may include AI or LLM features. AI or LLM features may assist with answers, recommendations, summaries, routing, or guest-assistance workflows. AI or LLM features do not accept or reject bookings. AI or LLM features do not accept or reject payments. The Customer is responsible for reviewing AI-assisted outputs before relying on them for business decisions. AI-generated outputs may be incomplete, inaccurate, outdated, or unsuitable for a specific situation. The Customer must not use AI outputs as legal, tax, financial, medical, emergency, or safety advice. Qevinto may apply limits, filters, prompts, monitoring, usage controls, or technical guardrails to AI features. Qevinto may charge usage-based fees for LLM or token usage above included limits. --- ## 16. Sensitive data The Customer must not intentionally use GreetScribe to collect sensitive personal data unless Qevinto has agreed to that use in writing. The Customer must not configure flows, prompts, questions, integrations, or content to request sensitive data unless the parties have agreed appropriate terms. Sensitive data may include health information, religious views, political opinions, biometric information, or similar high-risk information. If Guests type sensitive information into free-text chat, the Customer must cooperate with Qevinto to handle that information appropriately. --- ## 17. Customer Content The Customer owns or controls its Customer Content. The Customer grants Qevinto the rights needed to host, process, transmit, display, adapt, and use Customer Content to provide, secure, maintain, support, and improve GreetScribe. This permission continues for as long as needed to provide the Service and handle backups, logs, legal obligations, disputes, security, and support. The Customer represents that it has all rights needed to provide Customer Content to Qevinto and to allow Qevinto to use it under these Terms. The Customer is responsible for Customer Content and for claims relating to Customer Content. --- ## 18. Qevinto intellectual property Qevinto owns GreetScribe software, platform, user interface, workflows, designs, documentation, configuration logic, product materials, know-how, and brand. These Terms do not transfer ownership of GreetScribe to the Customer. The Customer receives only the limited right to access and use GreetScribe during the active subscription. The Customer must not copy, modify, reverse engineer, decompile, sell, sublicense, resell, or create competing products from GreetScribe unless Qevinto agrees in writing or mandatory law allows it. The Customer must not remove proprietary notices from GreetScribe materials. --- ## 19. Customer brands and materials The Customer owns or controls its own hotel, accommodation, activity, brand, images, descriptions, provider data, and business materials. Qevinto may use the Customer’s name, logo, and public brand materials only as needed to provide the Service, unless the Customer gives separate permission for marketing use. Qevinto will not claim ownership of the Customer’s brand or Customer Content. --- ## 20. Restrictions The Customer must not: - use GreetScribe unlawfully; - use GreetScribe for consumer deception; - use GreetScribe to collect sensitive data unless agreed in writing; - attempt to access another tenant’s data; - bypass rate limits, authentication, permissions, or security controls; - conduct security testing without written permission from Qevinto; - overload or disrupt the Service; - upload malware; - use GreetScribe to infringe third-party rights; - use GreetScribe to generate harmful or unlawful content; - resell GreetScribe unless agreed in writing; - use GreetScribe to build or train a competing product without written permission; - interfere with provider systems or third-party APIs; - expose service-role keys, API keys, tokens, or secrets. --- ## 21. Support Qevinto provides support by email unless another channel is agreed in writing. Support email: contact@qevinto.com. Qevinto will use commercially reasonable efforts to respond to support requests. Qevinto does not promise hard response times unless a separate written support plan or SLA states them. Support does not include work outside the agreed Service unless Qevinto agrees otherwise. --- ## 22. Availability The first version of these Terms does not include a hard uptime SLA. Qevinto will use commercially reasonable efforts to keep the Service available. The Service may be unavailable because of maintenance, updates, security work, provider outages, third-party API problems, infrastructure issues, internet problems, customer-side issues, or events outside Qevinto’s control. Qevinto may change, suspend, or limit the Service where needed for security, maintenance, legal, technical, or operational reasons. Hard uptime commitments apply only if agreed in a separate written SLA. --- ## 23. Data protection Qevinto processes personal data as described in the GreetScribe Privacy Policy and applicable data protection terms. The parties may enter into a separate Data Processing Agreement, Joint Controller Addendum, or other data protection terms. Qevinto and the Customer may act as joint controllers for certain guest chat and booking-assistance data, subject to separate data protection terms. The Customer is responsible for its own privacy notices, guest-facing disclosures, lawful basis, consent flows, and cookie notices where required for the Customer’s website or business. The Customer must ensure that it has the right to provide personal data to GreetScribe. The Customer must not provide personal data to GreetScribe unless that processing is lawful for the Customer. --- ## 24. Subprocessors Qevinto may use subprocessors and service providers to provide GreetScribe. Qevinto may maintain a separate Subprocessor List. The Customer acknowledges that GreetScribe may depend on hosting providers, database providers, infrastructure providers, email providers, analytics providers, payment providers, LLM providers, and customer-selected integration providers. Customer-controlled provider integrations may be governed by the Customer’s own provider agreements. --- ## 25. Confidentiality Each party must protect the other party’s confidential information. Confidential information includes non-public business, technical, pricing, customer, product, integration, security, and operational information. The receiving party must use confidential information only for the purposes of the relationship. The receiving party must not disclose confidential information except to personnel, contractors, advisors, providers, or representatives who need it and are bound by confidentiality duties. Confidential information does not include information that is public without breach, already known without duty of confidentiality, independently developed, or lawfully received from another source. A party may disclose confidential information where required by law, court order, authority request, or mandatory legal process. --- ## 26. Term The initial term is 12 months unless the parties agree otherwise in writing. The subscription renews automatically unless cancelled according to these Terms or the applicable subscription process. --- ## 27. Cancellation The Customer may cancel before the next billing period unless a fixed-term commitment or written agreement states otherwise. Cancellation stops future renewal charges but does not automatically refund fees already paid. The Customer remains responsible for fees incurred before cancellation. If the Customer cancels during a subscription period, access may continue until the end of the paid period unless Qevinto states otherwise. --- ## 28. Refunds Fees are non-refundable except where required by law or agreed in writing by Qevinto. Setup fees and onboarding fees are non-refundable unless Qevinto agrees otherwise in writing or mandatory law requires otherwise. Usage-based fees and overage fees are non-refundable once incurred unless Qevinto agrees otherwise in writing. --- ## 29. Termination for cause Either party may terminate for material breach if the breach is not fixed after notice. The notice period for fixing the breach is 14 days unless the breach cannot reasonably be fixed or immediate termination is justified. Qevinto may terminate immediately where the Customer’s use creates a security risk, legal risk, serious harm, non-payment, or risk to other customers or third-party systems. --- ## 30. Suspension Qevinto may suspend or restrict the Service for: - non-payment; - security risk; - illegal use; - breach of these Terms; - misuse of the Service; - risk to third-party systems; - risk to provider systems; - risk to other customers; - unauthorized access; - excessive use; - required maintenance; - legal or regulatory reasons. Qevinto will use reasonable efforts to notify the Customer unless urgent action is needed. The Customer remains responsible for fees during suspension unless Qevinto agrees otherwise in writing. --- ## 31. Effects of termination When the subscription ends, the Customer’s right to use GreetScribe ends. Qevinto may disable access to the Service. Qevinto may delete or retain data according to the Privacy Policy, data protection terms, backup practices, legal requirements, accounting requirements, dispute needs, and security needs. Sections that by their nature should survive termination will survive. Surviving sections include payment obligations, confidentiality, intellectual property, data protection duties, restrictions, disclaimers, liability limits, indemnity, governing law, and dispute provisions. --- ## 32. Taxes Fees are exclusive of taxes unless stated otherwise. The Customer is responsible for applicable taxes, duties, levies, and similar charges. Qevinto may add taxes to invoices or charges where required. If the Customer must withhold tax, the Customer must pay any additional amount needed so Qevinto receives the full amount due, unless mandatory law prevents this. --- ## 33. Changes to the Service Qevinto may update, improve, modify, replace, or discontinue Service features. Qevinto may change technical requirements, integration methods, provider support, AI features, plans, limits, or usage controls. Qevinto will use reasonable efforts to avoid changes that materially reduce core paid functionality during an active subscription period. Provider-driven changes may require urgent modifications or removal of integration features. --- ## 34. Changes to these Terms Qevinto may update online Terms by publishing a new version. Existing signed written agreements remain governed by their agreed terms unless updated according to those agreements. If the Customer continues using GreetScribe after updated Terms apply, the Customer accepts the updated Terms. --- ## 35. Disclaimer The Service is provided as available. Qevinto does not guarantee that GreetScribe will be uninterrupted, error-free, always secure, or always available. Qevinto does not guarantee that AI outputs, provider data, prices, availability, recommendations, booking links, or third-party information will be accurate, complete, current, or suitable for the Customer’s intended use. Nothing in these Terms limits obligations that cannot be limited under mandatory law. --- ## 36. Limitation of liability To the maximum extent permitted by applicable law, Qevinto is not liable for indirect, incidental, special, consequential, punitive, or business losses. Excluded losses include: - lost profits; - lost revenue; - lost bookings; - lost business opportunities; - loss of goodwill; - loss of expected savings; - data loss where exclusion is permitted by law; - interruption of business; - third-party provider failures; - customer-side configuration errors; - errors in Customer Content; - errors in provider data. Qevinto’s total aggregate liability under these Terms is limited to the fees paid by the Customer to Qevinto during the three months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under mandatory law. --- ## 37. Customer indemnity The Customer must defend, indemnify, and hold Qevinto harmless from claims, losses, damages, liabilities, costs, and expenses arising from: - Customer Content; - Customer’s unlawful use of the Service; - Customer’s breach of these Terms; - Customer’s provider accounts; - Customer’s booking terms; - Customer’s payment terms; - Customer’s guest communications; - Customer’s failure to obtain rights or permissions; - Customer’s misuse of personal data; - Customer’s violation of third-party rights; - Customer’s violation of law. Qevinto must give the Customer reasonable notice of a claim where practical. Qevinto may participate in the defense with its own counsel. The Customer must not settle a claim in a way that admits fault by Qevinto or imposes obligations on Qevinto without Qevinto’s written consent. --- ## 38. Force majeure Neither party is responsible for delay or failure caused by events outside its reasonable control. Examples include internet failures, provider outages, infrastructure incidents, cyberattacks, labor disputes, government actions, natural disasters, war, civil unrest, energy failures, or other events beyond reasonable control. Payment obligations are not excused by force majeure unless mandatory law requires otherwise. --- ## 39. Assignment The Customer must not assign or transfer these Terms without Qevinto’s written consent. Qevinto may assign these Terms as part of a merger, acquisition, corporate reorganization, sale of assets, financing, or transfer of business. --- ## 40. Notices Qevinto may send notices by email, through the Service, through Stripe or billing systems, or by publishing notices on the website. The Customer must keep contact and billing details current. Notices to Qevinto must be sent to contact@qevinto.com unless Qevinto provides another address. --- ## 41. Order of priority If documents conflict, the following order applies unless a signed agreement states otherwise: 1. Signed order form or signed written agreement; 2. Data protection addendum or joint controller addendum; 3. These SaaS Customer Terms; 4. Website Terms of Use; 5. Other online documentation. If no signed order form exists, the subscription selection, Stripe checkout, invoice, written quote, or written confirmation may describe the commercial details. --- ## 42. Governing law These Terms are governed by the laws of Finland, subject to mandatory laws that cannot be excluded. --- ## 43. Disputes Disputes are handled by the competent courts of Finland, unless mandatory law requires another venue. The parties should first try to resolve disputes through good-faith discussions. --- ## 44. Contact Questions about these Terms may be sent to: **Qevinto Oy** Sarkakatu 3 F23 96460 Rovaniemi Finland contact@qevinto.com