# GreetScribe SaaS Customer Terms **Version:** 2.1\ **Updated:** 2026-10-31\ **Operator:** Qevinto Oy These GreetScribe SaaS Customer Terms govern business customers’ access to and use of GreetScribe. These Terms are for business customers only. They are not consumer terms. The website application is an enquiry. The contract is formed when both parties have signed the agreement and the agreed first invoice has been paid (the setup invoice for a monthly subscription, the annual advance invoice for a 12-month subscription). The signed Order identifies the incorporated document versions. --- ## 1. Contracting company The service is provided by: **Qevinto Oy** Business ID: 3583823-3 Sarkakatu 3 F23 96460 Rovaniemi Finland Contact: contact@qevinto.com --- ## 2. Definitions In these Terms: **“Qevinto”** means Qevinto Oy. **“GreetScribe”** means the chatbot and guest-assistance platform provided by Qevinto. **“Customer”** means the business customer using or ordering GreetScribe. **“Guest”** means an end user, traveller, hotel guest, visitor, or other person interacting with GreetScribe through the Customer’s website, widget, booking flow, or service channel. **“Service”** means GreetScribe and related hosted features, integrations, documentation, support, and customer-facing functionality provided by Qevinto. **“Customer Content”** means content, data, text, images, accommodation information, activity information, brand material, pricing information, policies, provider information, and other materials provided by the Customer or made available through the Customer’s systems. **“Provider”** means a third-party service, system, API, booking engine, payment provider, property-management system, channel manager, activity provider, or other external service connected to or used with GreetScribe. **“Order”** means the signed commercial agreement and its incorporated written specifications under which the Customer receives access to GreetScribe. --- ## 3. Scope of these Terms These Terms apply to business customers using GreetScribe. They may apply to: - hotels; - accommodation providers; - hosts; - activity providers; - hospitality operators; - other business customers using GreetScribe. Public website use is governed by the separate GreetScribe Website Terms of Use. If a signed written agreement exists between Qevinto and the Customer, that agreement controls where it conflicts with these Terms. --- ## 4. The Service GreetScribe is a chatbot and guest-assistance platform for hospitality businesses. It may support: - guest questions; - booking-related guidance; - accommodation discovery; - activity discovery; - AI-assisted recommendations; - provider integrations; - customer-managed booking flows; - customer-managed payment flows. Qevinto may update, improve, modify, or discontinue parts of the Service. Qevinto may add, remove, or change integrations, features, workflows, plans, or technical requirements. --- ## 5. Business use only The Service is provided for business use. The Customer represents that it is using the Service for business or professional purposes. The Service is not intended for personal, household, or consumer use by the Customer. --- ## 6. Customer account and access The Customer is responsible for all use of its GreetScribe account, admin access and connected systems. The Customer must ensure that only authorized personnel access GreetScribe. The Customer must keep login credentials, access tokens, provider credentials, and admin access secure. The Customer must notify Qevinto without undue delay if it becomes aware of unauthorized access or misuse. Qevinto may suspend or restrict access if Qevinto reasonably believes that account security is at risk. --- ## 7. Plans, subscription, and billing GreetScribe is provided under an agreed Order. Standard plans are Starter, Growth and Scale; Enterprise terms are agreed individually. Standard plans are available as a monthly subscription or a 12-month subscription. A monthly subscription has no fixed term, is invoiced monthly at the list price, carries a setup fee invoiced separately before work begins, and can be cancelled at any time. A 12-month subscription is paid annually in advance, receives the published 15% discount on recurring fees, and no setup fee is charged. The price, included response allowance and any authorised additional response capacity are stated in the Order and [pricing page](/pricing). A response is a successfully delivered AI-generated answer; deterministic menu/booking steps, failed answers and internal messages are excluded. Current standard SaaS billing is by invoice. There is no standard token-based overage tariff. Additional response packages require advance written authorisation specifying quantity or cap and price. A software counter exceeding a threshold does not authorise an unagreed charge. See the [Billing Policy](/billing-policy). --- ## 8. Setup and onboarding fees Qevinto may charge a setup or onboarding fee. Setup or onboarding fees may cover configuration, technical setup, integration support, customer-specific onboarding, initial workflow setup, or similar work. Setup or onboarding fees are non-refundable unless Qevinto agrees otherwise in writing or mandatory law requires otherwise. --- ## 9. Free trials GreetScribe does not currently include a free trial unless Qevinto agrees otherwise in writing. If Qevinto offers a trial later, trial terms may be stated separately. Qevinto may limit, suspend, or end a trial if the trial is misused. --- ## 10. Invoices and payment terms Invoices are payable within 14 days of the invoice date unless the Order states otherwise. Fees are exclusive of VAT unless stated otherwise. The Customer is responsible for the fees agreed in its Order, authorised additional response packages and applicable taxes. Qevinto may give notice of overdue payment and suspend service in accordance with these Terms. Statutory interest and lawful collection costs may apply. --- ## 11. Guest booking payments Guest booking payments are handled by the Customer, booking provider, payment provider, or third-party booking system. Qevinto does not receive hotel guest booking payments unless separately agreed in writing. Guest booking payments are separate from GreetScribe subscription fees. The Customer is responsible for its own booking terms, payment terms, refund terms, cancellation policies, taxes, fees, and guest communications. Qevinto is not responsible for guest payment disputes, chargebacks, refunds, cancellations, provider fees, or booking-provider decisions unless Qevinto separately agrees in writing. --- ## 12. Customer responsibilities The Customer is responsible for: - accurate hotel information; - accurate accommodation information; - accurate activity information; - accurate pricing, availability, and policy information; - legal rights to uploaded or provided content; - provider account access; - provider API access; - booking terms shown to Guests; - payment terms shown to Guests; - guest support outside GreetScribe; - compliance with laws and policies that apply to the Customer’s business; - staff and admin access management; - reviewing outputs before relying on them for business decisions. The Customer must not provide information that it has no right to use. The Customer must not use GreetScribe in a way that misleads Guests. The Customer must promptly correct inaccurate Customer Content or provider information. --- ## 13. Provider integrations The Customer may connect or use third-party systems with GreetScribe. These systems may include: - Bokun; - Hostaway; - Mews; - booking engines; - payment providers; - property-management systems; - channel managers; - CRM systems; - customer-owned booking platforms; - other external APIs. The Customer is responsible for its own provider accounts, provider contracts, provider permissions, provider fees, provider API access, and provider data. Qevinto may help connect or configure integrations, but Qevinto does not control third-party provider systems. Qevinto is not responsible for downtime, errors, pricing, availability, or changes in third-party provider systems. Qevinto is not responsible if a Provider changes its API, pricing, terms, data availability, authentication method, limits, or technical requirements. --- ## 14. Provider data and booking information Provider data may include accommodation availability, activity availability, prices, images, descriptions, booking links, cancellation rules, or other information. Provider data may be incomplete, delayed, unavailable, or changed by the Provider. The Customer must verify that provider data shown through GreetScribe is suitable for the Customer’s use. Qevinto does not guarantee that provider data is accurate, current, complete, or always available. --- ## 15. AI and LLM features The Service combines deterministic conversation paths, knowledge retrieval and AI-generated answers. Its standard inference provider is Scaleway Generative APIs. The [AI Use Policy](/ai-use) describes request contents, optional embedding/authoring functions, output limits and development use. The LLM does not accept or reject bookings or payments. The Customer must keep its content accurate, provide guest-facing AI/privacy information, and review outputs for its intended use. The Service is not a channel for emergency, medical, legal or financial decisions. Usage is billed in delivered AI responses under the Billing Policy, not model tokens. Customer data is not used to train or fine-tune AI model weights. --- ## 16. Sensitive data The Customer must not intentionally use GreetScribe to collect sensitive personal data unless Qevinto has agreed to that use in writing. The Customer must not configure flows, prompts, questions, integrations, or content to request sensitive data unless the parties have agreed appropriate terms. Sensitive data may include health information, religious views, political opinions, biometric information, or similar high-risk information. If Guests type sensitive information into free-text chat, the Customer must cooperate with Qevinto to handle that information appropriately. --- ## 17. Customer Content The Customer owns or controls its Customer Content and grants Qevinto the limited rights necessary to host, process, transmit and display it to provide, secure, maintain and support the agreed Service. Processing of Customer Personal Data on the Customer's behalf is governed by the [Data Protection Addendum](/data-protection-addendum). This content licence does not authorise Qevinto's independent reuse of identifiable guest data. Qevinto's separate development purpose is limited to improving GreetScribe's quality, code, prompts and knowledge content. Use of selected original conversations and anonymised findings is subject to [Privacy Policy section 4](/privacy-policy), including the separate lawful-basis prerequisites, minimum-necessary access and development-copy deletion rules. The Customer's acceptance is not the guest's consent and does not establish an otherwise missing lawful basis. Only genuinely anonymous findings or separately cleared material may enter shared development/knowledge resources. Confidential customer content and identifiable guest information must not become available to other customers. The development purpose excludes advertising, data sale, unrelated products and model training or fine-tuning. The Customer must have the rights needed to supply content for the agreed Service. Qevinto remains responsible for its own independently determined processing. --- ## 18. Qevinto intellectual property Qevinto owns GreetScribe software, platform, user interface, workflows, designs, documentation, configuration logic, product materials, know-how, and brand. These Terms do not transfer ownership of GreetScribe to the Customer. The Customer receives only the limited right to access and use GreetScribe during the active subscription. The Customer must not copy, modify, reverse engineer, decompile, sell, sublicense, resell, or create competing products from GreetScribe unless Qevinto agrees in writing or mandatory law allows it. The Customer must not remove proprietary notices from GreetScribe materials. --- ## 19. Customer brands and materials The Customer owns or controls its own hotel, accommodation, activity, brand, images, descriptions, provider data, and business materials. Qevinto may use the Customer’s name, logo, and public brand materials only as needed to provide the Service, unless the Customer gives separate permission for marketing use. Qevinto will not claim ownership of the Customer’s brand or Customer Content. --- ## 20. Restrictions The Customer must not: - use GreetScribe unlawfully; - use GreetScribe for consumer deception; - use GreetScribe to collect sensitive data unless agreed in writing; - attempt to access another tenant’s data; - bypass rate limits, authentication, permissions, or security controls; - conduct security testing without written permission from Qevinto; - overload or disrupt the Service; - upload malware; - use GreetScribe to infringe third-party rights; - use GreetScribe to generate harmful or unlawful content; - resell GreetScribe unless agreed in writing; - use GreetScribe to build or train a competing product without written permission; - interfere with provider systems or third-party APIs; - expose service-role keys, API keys, tokens, or secrets. --- ## 21. Support Qevinto provides support by email unless another channel is agreed in writing. Support email: contact@qevinto.com. For the Scale plan, telephone support is included in the Scale fee. It is available on Finnish business days (Monday to Friday, excluding Finnish public holidays) from 09:00 to 16:00 Finnish time, at the support number Qevinto gives the Customer in writing. Qevinto aims to answer calls live during those hours and to return a missed call by 16:00 Finnish time on the next business day. This is a response target, not a service-level commitment. Email remains the channel of record for support requests and notices, and a telephone conversation does not amend the agreement or constitute a documented processing instruction. Qevinto will use commercially reasonable efforts to respond to support requests. Qevinto does not promise hard response times unless a separate written support plan or SLA states them. Support does not include work outside the agreed Service unless Qevinto agrees otherwise. --- ## 22. Availability These standard Terms do not include a hard uptime SLA. Qevinto will use commercially reasonable efforts to keep the Service available. The Service may be unavailable because of maintenance, updates, security work, provider outages, third-party API problems, infrastructure issues, internet problems, customer-side issues, or events outside Qevinto’s control. Qevinto may change, suspend, or limit the Service where needed for security, maintenance, legal, technical, or operational reasons. Hard uptime commitments apply only if agreed in a separate written SLA. --- ## 23. Data protection The [Data Protection Addendum](/data-protection-addendum) is incorporated into an Order accepting these Terms. For customer-directed guest assistance, the Customer is controller and Qevinto is processor. Qevinto is a separate controller for its own administration and independently determined development activity described in the [Privacy Policy](/privacy-policy). The standard arrangement does not establish joint controllership. A genuinely different processing arrangement requires a separate assessment and the corresponding written terms. The Customer must establish the basis for its guest processing and provide clear privacy/AI information and any necessary consent controls on its website. Qevinto must provide the information and rights applicable to its own controller activities. The parties' responsibilities cannot be transferred away by a general content licence. --- ## 24. Subprocessors The [Subprocessor List](/subprocessors) identifies the core customer-data subprocessors. Additions and replacements follow the Data Protection Addendum's prior-notice and objection procedure. Customer-controlled booking/payment systems are distinguished from Qevinto-appointed subprocessors. Installing a library or supporting an adapter does not make its vendor an active recipient. --- ## 25. Confidentiality Each party must protect the other party’s confidential information. Confidential information includes non-public business, technical, pricing, customer, product, integration, security, and operational information. The receiving party must use confidential information only for the purposes of the relationship. The receiving party must not disclose confidential information except to personnel, contractors, advisors, providers, or representatives who need it and are bound by confidentiality duties. Confidential information does not include information that is public without breach, already known without duty of confidentiality, independently developed, or lawfully received from another source. A party may disclose confidential information where required by law, court order, authority request, or mandatory legal process. --- ## 26. Term A monthly subscription has no fixed term and continues from month to month until cancelled under section 27. Qevinto may end a monthly subscription by giving at least 30 days' written notice. A 12-month subscription has an initial term of 12 months. After the initial term, it renews for successive 12-month terms unless either party gives written non-renewal notice at least 30 days before the current term ends. An individually agreed Order can specify a different term or renewal arrangement. --- ## 27. Cancellation Notices go in writing to contact@qevinto.com. Qevinto will acknowledge receipt. A monthly subscription may be cancelled at any time. Service ends at the end of the billing month in which the notice is received, and no further monthly fees are invoiced. The fee for the current billing month and the setup fee are not refunded. For a 12-month subscription, the Customer may send non-renewal notice at least 30 days before the current contractual term ends, unless the Order states a different deadline. Non-renewal ends service at the end of the current term. It does not by itself cancel the remaining fees for an agreed fixed term or create a refund right. Termination for cause, mandatory legal rights and any specific DPA termination right remain applicable. --- ## 28. Refunds Fees are non-refundable except where required by law, expressly provided in the Data Protection Addendum, or agreed in writing by Qevinto. Setup fees and onboarding fees are non-refundable unless Qevinto agrees otherwise in writing or mandatory law requires otherwise. Usage-based fees and overage fees are non-refundable once incurred unless Qevinto agrees otherwise in writing. --- ## 29. Termination for cause Either party may terminate for material breach if the breach is not fixed after notice. The notice period for fixing the breach is 14 days unless the breach cannot reasonably be fixed or immediate termination is justified. Qevinto may terminate immediately where the Customer’s use creates a security risk, legal risk, serious harm, non-payment, or risk to other customers or third-party systems. --- ## 30. Suspension Qevinto may suspend or restrict the Service for: - non-payment; - security risk; - illegal use; - breach of these Terms; - misuse of the Service; - risk to third-party systems; - risk to provider systems; - risk to other customers; - unauthorized access; - excessive use; - required maintenance; - legal or regulatory reasons. Qevinto will use reasonable efforts to notify the Customer unless urgent action is needed. The Customer remains responsible for fees during suspension unless Qevinto agrees otherwise in writing. --- ## 31. Effects of termination When the subscription ends, the Customer's right to use the Service ends and Qevinto may disable access. At the Customer's choice, Customer Personal Data processed on its behalf must be returned or deleted under the Data Protection Addendum, including its backup and legal-retention provisions. The Customer should request export before routine retention expires. Qevinto's own statutory/business records and independently controlled processing are governed separately by the Privacy Policy and applicable law. Payment obligations, confidentiality, intellectual property, applicable data-protection duties, liability, indemnity and dispute provisions survive to the extent their nature requires. --- ## 32. Taxes Fees are exclusive of taxes unless stated otherwise. The Customer is responsible for applicable taxes, duties, levies, and similar charges. Qevinto may add taxes to invoices or charges where required. If the Customer must withhold tax, the Customer must pay any additional amount needed so Qevinto receives the full amount due, unless mandatory law prevents this. --- ## 33. Changes to the Service Qevinto may update, improve, modify, replace, or discontinue Service features. Qevinto may change technical requirements, integration methods, provider support, AI features, plans, limits, or usage controls. Qevinto will use reasonable efforts to avoid changes that materially reduce core paid functionality during an active subscription period. Provider-driven changes may require urgent modifications or removal of integration features. --- ## 34. Changes to these Terms Qevinto may publish a revised version with a new version identifier. Existing contracts remain governed by their accepted terms until changed through their agreed amendment or renewal process. A material change of contractual obligations requires notice and the agreement's applicable acceptance mechanism. Continued browsing or publication alone is not evidence that an authorised representative accepted a new B2B contract. A privacy notice is not blanket consent. The previous published wordings ([2.0, 2026-09-20](/legal/versions/2026-09-20/customer-terms.md) and [2026-05-17](/legal/versions/2026-05-17/customer-terms.md)) remain available. Qevinto and the Customer should retain the signed Order and exact incorporated document versions. --- ## 35. Disclaimer The Service is provided as available. Qevinto does not guarantee that GreetScribe will be uninterrupted, error-free, always secure, or always available. Qevinto does not guarantee that AI outputs, provider data, prices, availability, recommendations, booking links, or third-party information will be accurate, complete, current, or suitable for the Customer’s intended use. Nothing in these Terms limits obligations that cannot be limited under mandatory law. --- ## 36. Limitation of liability To the maximum extent permitted by applicable law, Qevinto is not liable for indirect, incidental, special, consequential, punitive, or business losses. Excluded losses include: - lost profits; - lost revenue; - lost bookings; - lost business opportunities; - loss of goodwill; - loss of expected savings; - data loss where exclusion is permitted by law; - interruption of business; - third-party provider failures; - customer-side configuration errors; - errors in Customer Content; - errors in provider data. Qevinto’s total aggregate liability under these Terms is limited to the fees paid by the Customer to Qevinto during the three months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under mandatory law. --- ## 37. Customer indemnity The Customer must defend, indemnify, and hold Qevinto harmless from claims, losses, damages, liabilities, costs, and expenses arising from: - Customer Content; - Customer’s unlawful use of the Service; - Customer’s breach of these Terms; - Customer’s provider accounts; - Customer’s booking terms; - Customer’s payment terms; - Customer’s guest communications; - Customer’s failure to obtain rights or permissions; - Customer’s misuse of personal data; - Customer’s violation of third-party rights; - Customer’s violation of law. Qevinto must give the Customer reasonable notice of a claim where practical. Qevinto may participate in the defense with its own counsel. The Customer must not settle a claim in a way that admits fault by Qevinto or imposes obligations on Qevinto without Qevinto’s written consent. --- ## 38. Force majeure Neither party is responsible for delay or failure caused by events outside its reasonable control. Examples include internet failures, provider outages, infrastructure incidents, cyberattacks, labor disputes, government actions, natural disasters, war, civil unrest, energy failures, or other events beyond reasonable control. Payment obligations are not excused by force majeure unless mandatory law requires otherwise. --- ## 39. Assignment The Customer must not assign or transfer these Terms without Qevinto’s written consent. Qevinto may assign these Terms as part of a merger, acquisition, corporate reorganization, sale of assets, financing, or transfer of business. --- ## 40. Notices Qevinto may send ordinary service notices by email, through the Service or on the website. Contractual amendment, non-renewal and subprocessor notices must follow their specific notice and acceptance requirements; a general website notice does not replace them. The Customer must keep contact and billing details current. Notices to Qevinto must be sent to contact@qevinto.com unless Qevinto provides another address. --- ## 41. Order of priority For Customer Personal Data processing, the Data Protection Addendum prevails over conflicting general commercial provisions. For other matters, the following order applies unless a signed agreement states otherwise: 1. Signed order form or signed written agreement; 2. Data Protection Addendum; 3. These SaaS Customer Terms; 4. Website Terms of Use; 5. Other online documentation. An enquiry, plan selection, invoice or unsigned quote alone does not establish acceptance of a paid subscription. The signed Order records the agreed commercial details and incorporated document versions. --- ## 42. Governing law These Terms are governed by the laws of Finland, subject to mandatory laws that cannot be excluded. --- ## 43. Disputes Disputes are handled by the competent courts of Finland, unless mandatory law requires another venue. The parties should first try to resolve disputes through good-faith discussions. --- ## 44. Contact Questions about these Terms may be sent to: **Qevinto Oy** Sarkakatu 3 F23 96460 Rovaniemi Finland contact@qevinto.com