Common questions, answered directly.

What does GreetScribe do?

GreetScribe is a guest assistant you add to your website. It answers from material your business has approved, collects the details a booking needs through clear choices, and guides the guest to the right booking path.

Who is GreetScribe for?

Accommodation, activity and experience businesses. On the accommodation side that typically means boutique hotels and vacation rentals. On the activity side, tour operators, guides and outdoor outfitters. One assistant can also be built for a business that offers both.

How is GreetScribe different from a general-purpose AI assistant?

The difference is where the answers come from and what happens when the assistant cannot answer. GreetScribe uses material your business has approved and conversation paths agreed in advance. When a reliable answer is not available it asks a clarifying question, points to an approved page, or opens an agreed contact route. The assistant is also built and maintained for you.

What is a pre-agreed conversation path?

During setup we agree which questions the assistant answers, what details it collects, and what it does when it is uncertain. Those paths are defined together with your team and tested before launch.

How does the assistant know about our business?

It uses your own instructions, service descriptions and other sources you approve. During setup we agree which material is used and how it is kept current.

Do we have to build the assistant ourselves?

No. GreetScribe is delivered as a managed service. Our team builds the conversation paths together with yours, tests them before launch, and handles the maintenance defined in the service agreement.

Can the content be updated after launch?

Yes. Minor content changes, such as updates to prices, schedules and instructions, are included at no extra charge on both billing options: up to two small change rounds per month. New properties, new service ranges, a new language and other larger changes are always agreed and priced separately before work starts. Change requests go through your agreed contact.

Which languages does the assistant work in?

On Starter, in two languages agreed during onboarding. On Growth, Scale and Enterprise, full service in more than 20 languages, including Finnish, English, Swedish, German, French and Spanish: menus, booking path and answers all in the guest's language. In other languages the assistant still answers questions in the guest's language, but menus and the booking path appear in the nearest supported language. Answers always come from the material you have approved.

Does GreetScribe complete the booking or take the payment?

No. GreetScribe guides the guest to your own booking or payment provider. Payment and the final booking confirmation happen in that system. GreetScribe takes no share of booking value.

Does GreetScribe work with our current booking system?

How it is implemented depends on the system you use. A guest can always be guided to your booking system by link. Any further connection is confirmed system by system during onboarding.

What does the service cost?

Setup from €290 and monthly service from €190 per month. A monthly subscription can be cancelled at any time. A 12-month subscription waives the setup fee and takes 15% off the monthly price. On a monthly subscription, the first month's service fee is refunded on request within 30 days of launch. Prices exclude VAT. Plan contents, usage limits and add-ons are on the pricing page.

How is our data handled, and how is the service secured?

The handling and the safeguards are described in our privacy policy, data protection addendum and security statement. We do not paraphrase them here — those documents are the authoritative source.

How does billing work, and what are the contract terms?

Invoicing, payment terms and refunds are covered by our billing policy and customer terms. The pricing page gives the headline figures; those documents are the binding detail.