GreetScribe Website Terms of Use
Version: 2.1
Updated: 2026-10-31
Operator: Qevinto Oy
These Website Terms of Use govern access to and use of the public GreetScribe website, public pages, marketing pages, documentation pages, contact forms, and any public demo or test chatbot made available by Qevinto Oy.
By accessing or using the website, you agree to these Terms. If you do not agree, do not use the website.
1. Operator
The website is operated by:
Qevinto Oy
Business ID: 3583823-3
Sarkakatu 3 F23
96460 Rovaniemi
Finland
Contact: contact@qevinto.com
2. Scope of these Terms
These Terms apply to:
- the public GreetScribe website;
- public marketing pages;
- public documentation pages;
- public contact forms;
- public demo chatbots or test widgets, if made available;
- all other public pages operated by Qevinto Oy under the GreetScribe name.
These Terms do not replace a signed SaaS customer agreement, order form, data processing agreement, joint controller arrangement, or other written agreement between Qevinto Oy and a business customer.
If a business customer has a separate written agreement with Qevinto Oy, that agreement governs the paid GreetScribe service.
If there is a conflict between these Terms and a signed customer agreement, the signed customer agreement controls for the paid service.
3. Hotel guests and embedded widgets
These Terms apply to hotel guests only where they access GreetScribe-operated public pages, demo services, or test services.
If a guest uses a GreetScribe widget embedded on a customer hotel’s website, the customer hotel’s terms may also apply.
Customer hotels, accommodation providers, booking engines, payment providers, activity providers, and other third parties may have their own terms.
4. Public website use
You may use the public website for lawful business evaluation, product information, and contact purposes.
You must not use the website in a way that harms, disrupts, overloads, or interferes with the website, GreetScribe, Qevinto Oy, other users, customers, or third-party systems.
You must provide accurate information when using contact forms or other public forms.
You must not submit information that you have no right to submit.
5. Age requirement
You must be at least 18 years old to use the website or any public demo.
If you are under 18, you may use the website only with permission from a parent or legal guardian.
The website and public demo are not directed to children.
6. Accounts
The public website does not currently allow public account creation.
If account functionality is added later, additional terms or customer agreements may apply.
Qevinto Oy may restrict, suspend, or remove account access if account functionality is later made available and the account is misused.
7. Demo and test features
The chat on the demo page is the real GreetScribe software running on demo data. Chat text you type there is sent to the production guest runtime and can be sent to the AI services described in the Privacy Policy, which also explains this processing, its retention and the demo's usage limits. If the chat cannot be loaded, the page says so. The example conversation on the home page is a pre-recorded playback. Example availability, prices and replies are demonstration content, not a booking offer. Ordinary website requests and any separate enquiry you submit are handled as described in the Privacy Policy.
The demo is for evaluation. Do not enter real guest information, credentials, payment details or sensitive information, or use it for real bookings, payments, emergency requests or urgent guest support. Demonstration content and depicted scenarios can be illustrative and are not availability or booking confirmations.
Qevinto may limit or suspend demo access to protect service reliability and prevent abuse.
8. No emergency or sensitive-use channel
The website, contact forms, chatbot, demo, and public materials are not emergency channels.
Do not use them for emergency, safety-critical, medical, legal, financial, or urgent operational requests.
Do not submit sensitive information unless Qevinto Oy has agreed to that processing in writing.
9. AI-generated outputs
GreetScribe may use AI or LLM-based features for chat assistance, recommendations, or product demonstrations.
AI-generated responses may be incomplete, inaccurate, outdated, or unsuitable for a specific business use.
You must verify AI-generated responses before relying on them.
AI-generated responses must not be treated as professional, legal, financial, medical, tax, safety, or emergency advice.
No LLM accepts or rejects bookings or payments.
10. Booking and payment boundaries
GreetScribe does not complete hotel guest bookings or guest payments on the public website.
Booking and payment may happen through customer systems, booking engines, payment providers, accommodation providers, activity providers, or other third-party services.
Standard GreetScribe subscription billing is by invoice under a signed Order. Guest booking payments are handled by the Customer or its booking/payment provider.
Guest booking payments are separate from GreetScribe subscription billing.
Guest booking payments may be handled by the customer hotel, accommodation provider, booking engine, activity provider, or other external provider.
11. Third-party services and integrations
The website and GreetScribe may refer to or interact with third-party services.
Third-party services may include booking engines, payment providers, accommodation providers, activity providers, API providers, analytics providers, marketing tools, email providers, and infrastructure providers.
Qevinto Oy is not responsible for third-party booking engines, payment providers, accommodation providers, activity providers, external APIs, or other third-party services.
Third-party services may have their own terms, privacy policies, availability rules, pricing, fees, restrictions, and support processes.
You are responsible for reviewing and complying with third-party terms that apply to you.
12. Customer and provider content
The website or demo may display customer, hotel, accommodation, activity, provider, API, or third-party content.
This may include names, descriptions, images, availability, prices, locations, amenities, activity details, policies, or booking links.
Responsibility for customer and provider content remains with the relevant customer, provider, or third party.
Qevinto Oy does not guarantee that customer or provider content is accurate, current, complete, or available.
Prices, availability, and booking terms may change outside GreetScribe.
13. Prohibited use
You must not:
- use the website for unlawful purposes;
- breach applicable laws or third-party rights;
- attempt to access data, systems, accounts, tenants, or environments without permission;
- attempt to access another customer’s or tenant’s data;
- bypass authentication, authorization, rate limits, usage controls, or security controls;
- conduct security testing without written permission from Qevinto Oy;
- scrape, crawl, harvest, or extract data without written permission;
- reverse engineer, decompile, or attempt to derive source code, models, prompts, or system logic;
- send excessive automated requests;
- upload, transmit, or distribute malware;
- interfere with website operation;
- impersonate another person or company;
- submit false or misleading information;
- use the chatbot to process sensitive information unless agreed in writing;
- use the website to train competing systems without written permission;
- copy, reproduce, or redistribute website content except as allowed by these Terms.
14. Intellectual property
Qevinto Oy owns the GreetScribe website, brand, text, user interface, software, design, product materials, and related materials, except customer content, provider content, and third-party materials.
These Terms do not transfer any intellectual property rights to you.
You may view and use the website for lawful evaluation and information purposes.
You must not copy, modify, distribute, sell, sublicense, or create derivative works from GreetScribe materials without written permission from Qevinto Oy.
You must not use the GreetScribe name, logo, brand assets, or product screenshots in a misleading way.
15. Feedback
If you send ideas, comments, suggestions, bug reports, or feedback to Qevinto Oy, you allow Qevinto Oy to use that feedback to improve GreetScribe.
Qevinto Oy may use feedback without obligation to compensate you.
Do not send confidential information as feedback unless a written agreement allows it.
16. Privacy
The Privacy Policy explains website forms, the public demo, browser storage, recipients, retention and rights. Acceptance of these Website Terms is not consent to optional tracking or independent reuse of identifiable data.
GreetScribe's B2B contract is formed through the separate signed Order process. Submitting an enquiry or browsing legal pages is not acceptance of a paid subscription.
17. Availability and changes
The website and any demo may be changed, interrupted, suspended, limited, or discontinued.
Qevinto Oy may update website content, product descriptions, features, documentation, demos, links, forms, pricing references, and availability information.
Qevinto Oy does not guarantee that all website content is current at all times.
Roadmap statements, future features, planned integrations, or product descriptions are informational only.
They are not binding commitments unless included in a signed customer agreement.
18. No warranties
The website and any demo are provided as available.
Qevinto Oy does not guarantee uninterrupted, secure, error-free, or always available operation.
Qevinto Oy does not guarantee that the website, demo, AI outputs, provider data, or third-party links will be accurate, complete, current, or suitable for your intended use.
Nothing in these Terms limits rights or warranties that cannot be limited under mandatory law.
19. Limitation of liability
To the maximum extent permitted by applicable law, Qevinto Oy is not liable for indirect, incidental, special, consequential, punitive, or business losses arising from website or demo use.
This includes loss of profits, revenue, data, goodwill, business opportunity, bookings, or expected savings.
Qevinto Oy is not liable for losses caused by third-party services, provider systems, customer systems, external booking engines, external payment providers, or external APIs.
Nothing in these Terms limits liability that cannot be limited under mandatory law.
20. Suspension and restriction
Qevinto Oy may restrict, suspend, or block access to the website, demo, or public services if Qevinto Oy reasonably believes that:
- these Terms have been breached;
- security is at risk;
- the website is being misused;
- access could harm Qevinto Oy, customers, users, providers, or third parties;
- restriction is needed for maintenance, security, legal, or operational reasons.
21. Links
The website may contain links to third-party websites or services.
Qevinto Oy is not responsible for third-party websites or services.
A link does not mean that Qevinto Oy endorses the third-party website, service, content, terms, or practices.
22. Changes to these Terms
Qevinto may publish a new version with an updated revision date. It applies to subsequent website use when published, subject to mandatory law. A change to these Website Terms does not amend a separately accepted B2B customer contract.
23. Governing law and disputes
These Terms are governed by the laws of Finland, subject to mandatory laws that may apply.
Disputes are handled by the competent courts of Finland, unless mandatory law requires another venue.
24. Contact
Questions about these Terms may be sent to:
Qevinto Oy
Sarkakatu 3 F23
96460 Rovaniemi
Finland
contact@qevinto.com
25. Document versions
This is version 2.1. The previous published wordings (2.0, 2026-09-20 and 2026-05-17) remain available for historical reference. A historical document does not describe the current service merely because it remains accessible.